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New Zealand Qualifications Authority (NZQA)

For more information regarding our last NZQA EER please go here. 15 May 2014: NZQA is Highly Confident in the educational performance of Taupo Language and Outdoor Education Centre 15 May 2014: NZQA is Confident in the capability in self-assessment of Taupo Language and Outdoor Education Centre: we are a Category 1 provider.


The fees payable as shown on your invoice are all-inclusive for the course that you have enrolled on. If you incur any other charges during your stay with us you will be given a monthly invoice. Any other charges could be for extra activities that you may participate in (if not enrolled on the activities programme), examination fees if you sit an IELTS or TOEIC examination, etc.

Student Handbook

See a copy of our Student Handbook here.

Homestay & Other Accommodation

Your homestay weekly payment includes 3 meals per day, 7 days a week, a study area plus your own bedroom. Students who want to extend their accommodation should apply through the language school office. One week's notice should be given if a student wants to leave their homestay.

We are happy to assist you finding alternative accommodation - rental house / backpackers etc. The accommodation placement fee still applies. Furnished rental property payments generally do not include utilities (power, phone ...etc). The price for a rental is generally between $100 - $150 a room/per week. This will mean that a 3 bedroom house will cost about $300 per week.

If you wish to change your homestay / apartment / house please discuss it with the home stay co-ordinator. There may be extra charges payable depending on the reasons for change.

If you want to go on holiday and return to the same homestay a $50.00 week holding fee should be paid to the school to hold your homestay and so you can store your gear there.

Prices are subject to change without notice.

Payment Procedure

The total amount of fees invoiced including tuition, homestay, one off and activity charges (if applicable) must be paid to Taupo Language at least 14 days prior to the start of the course. Bank fees are included in the invoice.

Bank account details are:
Account name - Taupo Language & Outdoor Education Centre / Bank - ASB Bank / Branch - Taupo, New Zealand / Account number - 12-3209-0163226-00 / Swift Code - ASBBNZ2A. Please note the invoice number and student's family name in the details section of the payment form. We also accept Visa & Mastercard. Credit and debit cards can be used in the school office. Payment via credit card incurs an extra charge.

Student Fees Protection Policy

In the event of a voluntary or regulatory closure, student fees are covered by a bank bond supplied by the ASB Bank Limited and administered by the school Trustee, Janine Hellyer, BDO Tauranga Ltd, Tauranga, New Zealand, ph 07-571-6280. Student fees are held in the BDO Trust account to cover the refund period(s) as noted below. Any fees received by or on behalf of students are placed in the BDO Trust account by close of business the following day.

Withdrawal & Refund Policies

All fees are converted to NZ$ on the day payment arrives in our bank account and any refund is equivalent to the NZ$ value of the payment received. The final enrolment date is set six weeks prior to the commencement date. The commencement date is the date of the first lesson.

International students who cancel before the commencement date will receive their tuition and accommodation fees as a refund. Refunds of fees later than the commencement date are as follows:

Period of Enrolment Courses under 5 weeks
Courses 5 weeks to 3 months
More than 3 months
Withdrawal period Courses under 5 weeks and the withdrawal occurs up to the end of the second day after the start of the course:
after more than 2 days Courses 5 weeks or more but less than three months and the withdrawal occurs up to the end of the 5th day after the start of the course:
after more than 5 days If the course is of 3 months duration or more and the withdrawal occurs up to the end of the 10th working day after the first day on which the PTE requires the student to attend the establishment:
after more than 10 days
Amount of refund In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 50%. however, if two days constitutes the full amount of tuition paid for by the student, the PTE may retail 100% of the payment.
no refund In such cases the PTE must pay an amount equal to the fees paid less a deduction of 25%.
no refund In such cases the PTE may deduct up to 25% of the fees paid, provided the PTE incurred costs to this amount and can justify these costs.
­no refund

Domestic students are entitled to a refund if they withdraw from a programme or training scheme as per section 235 of the Education Act 1989, and if:

  • the course is of three months duration or more
  • the withdrawal occurs up to the end of the eighth day after the start of a course.

The private training establishment (PTE) must refund an amount equal to the sum of the amount paid less a deduction of the lesser of 10 per cent of the fees paid or $500.

Domestic students withdrawing from courses of less than three months duration should refer to the PTE's refund policy.

Note: The "total fee" in the table includes all fees paid to Taupo Language including tuition, accommodation and one-off fees. Any accommodation fees paid to Taupo Language will be refunded to the student on a pro-rata basis (that is, if the student has started homestay, the number of homestay nights used will be deducted from any refunds). Refunds do not include the enrolment fee, homestay placement fee or airport pick up fee if the student withdraws after the start of the course. Students must have proof of identity. If necessary New Zealand Immigration Service will be advised that the student has withdrawn from the course and fees have been refunded.

Students withdrawing from Taupo Language under any other circumstances may receive a refund depending on circumstances at the sole discretion of the Director.

Public Holidays

No compensation is given for the days the school is closed. The normal weekly rate is payable for weeks in which there are holidays. See the full list of NZ public holidays.

School Rules

  • We expect all students to obey the general rules of the school. These can be found here, and also in the student handbook, which is given to students on enrolment and on arrival. 
  •  We expect all students to adhere to the legal laws of the land. 
  • Students must hold the correct visa for the period of their enrolment. 
  • Students must hold appropriate travel & medical insurance for the period of their enrolment.
  • Complaints Procedure

If you have a problem, please let us know. You can talk to your teacher, student counsellor or school manager. You can also make an appointment to see the school director.

Our school is a member of English New Zealand. If you have a complaint we haven't been able to resolve you may wish to write to our professional body and ask for assistance. The address is English New Zealand, P O Box 35283, Christchurch 8640. Telephone +64-3-386-1222 or email admin@englishnewzealand.co.nz

If English new Zealand is unable to resolve your problem, or if you do not think your complaint has been dealt with adequately, you can contact the New Zealand Qualifications Authority (NZQA), if your complaint is about the Education (Pastoral Care of International Students) Code of Practice 2016. You can contact NZQA by phone on 0800-697-296 or email qadrisk@nzqa.govt.nz.

If it is a financial or contractual dispute, you can contact iStudent Complaints by phone on 0800-006-675. More information is available on the iStudent Complaints website: http://www.fairwayresolution.com/istudent-complaints.

NZQA has produced a brochure for international students about the complaints process http://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/int-students-make-a-complaint-updated.pdf

    Education (Pastoral Care of International Students) Code of Practice 2016

    Taupo Language & Outdoor Education Centre has agreed to observe and be bound by the Education (Pastoral Care of International Students) Code of Practice 2016 published by the Ministry of Education and administered by NZQA. Copies of the Code in English and other languages are available from:


    There are also hard copies available in the school for several languages.

    Immigration New Zealand

    Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the Immigration New Zealand, and can be viewed on their website.

    Eligibility for Health Services

    Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website.

    Accident Insurance

    The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on their website.

    Medical and Travel Insurance

    International students must have appropriate and current medical and travel insurance while studying in New Zealand. We use and recommend Uni-Care Insurance